Shipping Policies

Thank you for purchasing your product(s) from PEC Scales…we appreciate your business!

Should you have any questions about our products or our Shipping Policies, please CONTACT US BEFORE you place your order at (310) 787-4500.

The following are the terms and conditions that make up our Shipping Policies. We encourage you to read these, so you know what to expect regarding your shipment.

Free Shipping orders pertain ONLY to the US 48 Continental States and apply ONLY to Business Addresses with a loading dock and/or forklift.

For HI, AK, out-of-the-country and residential addresses, extra fees will be applied.

Regarding all deliveries, the Customer is responsible to ensure that there are employees present to receive the shipment. Most Less Than Truckload (LTL) drivers do not call. A terminal dispatcher will call ONLY if there is a delivery appointment required.

Consignee/Customer will be responsible for all additional accessory fees including, but not limited to: Limited Access, Remote Access, Residential, Delivery Appointment, Lift Gate, White Glove Service, Re-consignment, Re-delivery and Inside Delivery.

You will receive a Shipment Confirmation email once your order has shipped containing your Tracking Number(s). The Tracking Number(s) will be active within 24 hours.

Customs, Duties and Taxes

PEC Scales is NOT responsible for any customs, duties and taxes applied to your order. All fees imposed during, or after shipping remain your responsibility.

Additional Shipping Information

All orders are generally processed within 2-3 business days. If you order a product that PEC Scales stocks, we can usually ship orders out the same business day if your order is placed before 11AM Pacific Coast Time.

Orders are NOT shipped or delivered on weekends or holidays.

Your order may also be delayed if the product(s) you are ordering are out of stock, or require pre-shipment inspection.

Additionally if we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

If you need a product(s) to ship out right away, please CONTACT US BEFORE you place your order. PEC Scales will be happy to check to see if that is possible for you.

Return Policies

Thank you for purchasing your product(s) from PEC Scales…we appreciate your business!

If you receive a defective or damaged item, please CONTACT US IMMEDIATELY at 310/787-4500 with details regarding the product and the problem. Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or replacement as a result of the defect or damage. If you are eligible, we will send you a refund or replacement product. To follow up on the status of your Return, please contact us at the same telephone number as listed above.

Refunds and Replacement Products (if applicable)

We believe in our high-quality scale products so much that if you are not 100% satisfied with your purchase, you may return it to us within 30 days from the date of delivery to qualify for a full refund, or replacement product. However, there are certain terms and conditions that must be adhered to, as explained below. We encourage you to read these, to best determine any of those that apply to your specific situation.

Returns shipped after the first 30 days will ONLY be eligible for PEC Scales Credit (which never expires). After 30 days, all sales are FINAL.

For Customer-Fault Returns (for example, accidentally ordered/purchased by mistake), the cost of the Return shipping will be deducted from the refund. Additionally in some cases, customers will be responsible for Return shipping AND any restocking fees that might be applicable. These amounts will be deducted from your refund.

If your Return is due to shipping damage, you MUST provide photos displaying the harm/breakage. Should the product arrive and you find that it is not working properly, please CONTACT US IMMEDIATELY so our PEC Scales technician can confirm that there is a quality problem. Please note that refunds will NOT be provided for a product with obvious signs of abuse; not in its original condition; is damaged or is missing parts for reasons that are NOT due to our error.

Additional Return/Refund/Replacement Instructions

To be eligible for a full refund or replacement product, all returned items must be in their original packaging (including any accessories, manuals and other documentation that was shipped with the product) and need to include the original packing slip to be accepted. Additionally, please include a copy of your invoice/proof of purchase and a contact phone number with your Return. We do NOT reimburse Shipping or Return Fees.

All Returns MUST include a Tracking Number (USPS, UPS, FedEx, etc.). Please provide us with the Tracking Number for your Return. Failure to do so may delay the processing of your Return or PEC Scales Credit.

Exchanges: We only exchange products if they are defective or damaged. In circumstances where you consider the item defective, CONTACT US IMMEDIATELY with details regarding the product and the problem.

Refunds/Replacements Permitted

Upon receipt of your Return, we will fully inspect it and notify you via email, within a reasonable period of time, whether you are entitled to a full refund or replacement product. If your request is approved, we will refund the purchase price using the original method of payment within 7 calendar days or send you a replacement product.

Refunds do NOT include any shipping and handling charges as shown on the packaging slip or invoice. Shipping charges for all Returns MUST be prepaid and insured by you. You are responsible for any loss or damage to the product during shipment. Additionally, we do NOT guarantee that we will receive your returned item.

Shipping

To return an item(s) you purchased, please send to:

Products Engineering Corp.
2645 Maricopa Street
Torrance, CA 90503
Attn: Receiving